Last updated: September 5, 2025

At CHIC HOUSE, we believe receiving your sofa should be as smooth as lounging on it. This Shipping Policy outlines the terms and timelines related to the delivery of your order.

1. Shipping Regions
We currently ship to the continental United States (excluding Alaska, Hawaii, Puerto Rico, and other US territories).
For inquiries about shipping to Canada or other countries, please contact our support team before placing an order.

2. Shipping Fees
Free Standard Shipping on all orders within the contiguous U.S.
White Glove Delivery may be available in select areas at an additional charge. Please reach out to us before purchase if you prefer this service.
Any shipping fees (if applicable) will be clearly shown during checkout.

3. Order Processing Time
Orders are typically processed within 1–5 business days after payment confirmation.
Custom, preorder, or backorder items may require additional time. Estimated timelines will be clearly noted on the product page.

4. Shipping Time
Standard Delivery: 3–9 business days after dispatch.
You will receive a tracking number via email once your order ships. Please allow 24–48 hours for the tracking to update.
Rural or remote areas may experience longer delivery times.

5. Carriers & Freight Partners
We work with reliable freight and last-mile delivery providers to ensure your order arrives safely. Depending on your location and order size, your shipment may arrive via:
FedEx

6. Receiving Your Delivery
For oversized or freight deliveries, a delivery appointment may be required. Our carrier will contact you directly to schedule.
Please inspect the package upon delivery. If you notice visible damage, take photos and notify the delivery personnel. Then contact us within 48 hours.

7. Failed Delivery Attempts
If delivery fails due to incorrect address, unreachable customer, or refusal to accept, reshipping or restocking fees may apply.

8. Shipping Delays
While we do our best to deliver on time, delays can occur due to:
Weather conditions
Carrier disruptions
Inventory backlogs
We will notify you promptly and work to resolve any issues quickly.

9. Order Tracking & Support
Once your order ships, you’ll receive:
A tracking link
Estimated arrival date
To track your order or ask questions, contact us at:
📩 support@chichouse.com
📞 +1 (202) 321-8716

10. Address Changes
Want to update your shipping address after ordering?
Please email us within 24 hours. Once your order is shipped, address changes may no longer be possible and may incur rerouting fees.

11. Preorders & Made-to-Order Items
If your item is labeled as preorder or custom, we will clearly indicate estimated delivery windows on the product page. You’ll be updated via email as your order progresses.

12. Lost or Stolen Packages
If your tracking shows “delivered” but you haven’t received your item:
Double-check with household members or neighbors.
Contact the carrier directly with your tracking number.
If unresolved, reach out to us — we’ll do everything we can to help.


Ready to relax? Let’s get your sofa home.