Shipping Policy

At CHIC HOUSE, we are committed to providing high-end sofas with fast, safe, and reliable delivery. Our goal is to ensure your purchase arrives promptly and in pristine condition.

Please review this Shipping Policy carefully to understand how we handle shipping and delivery.

1. Shipping Destinations

We currently ship to most addresses within the continental United States. Unfortunately, we do not ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Guam
  • U.S. Virgin Islands
  • American Samoa
  • Northern Mariana Islands
  • Other U.S. territories (including Palau, Federated States of Micronesia, and Marshall Islands)

We also cannot ship to PO Boxes, APO/FPO/DPO addresses, or freight forwarding services.
If you are located outside our standard shipping areas or internationally, please contact our customer service team at support@chichousemall.com for assistance. We'll do our best to explore options.

2. Shipping & Delivery Timeframe

Orders are typically processed and prepared for shipment within 1-2 business days from our warehouses. Processing may be slower on weekends and holidays.
Standard delivery via our carrier partners takes an additional 7-10 business days to reach your doorstep in most areas.
Please note that delivery times may be affected by external factors such as peak holiday seasons, severe weather, traffic delays, or other unforeseen events. For specific inquiries about your order, including estimated arrival, please reach out to us with your order number.

3. Shipping Costs

We offer free standard shipping on all orders within the continental U.S. via reliable carriers (primarily FedEx for most items).

For oversized sofa sections or certain large configurations that exceed standard parcel limits, we may use Less-Than-Truckload (LTL) freight shipping:

  • LTL deliveries may take longer: typically 7-10 days to major cities (e.g., New York, Los Angeles) and 15-20 days to other areas.
  • Standard LTL service includes curbside or garage drop-off. Drivers will not enter your home for privacy and safety reasons.
  • Weekend deliveries are not available with LTL.

If LTL is required for your order, we will notify you in advance.

4. How Our Shipping Process Works

Your sofa is carefully packed and shipped from our U.S. warehouses (located on the East and West Coasts for efficient coverage). We partner with trusted carriers to ensure timely and secure transit.
During peak seasons (e.g., holidays), higher order volumes may extend processing and delivery times slightly.

5. Order Tracking & Address Corrections

Once your order ships, you'll receive a tracking number via email. You can monitor your shipment directly through the carrier's website.
Please double-check your shipping address and contact information at checkout. If you need to update your address before shipment, contact us immediately at support@chichousemall.com. Once your order is shipped, address changes may no longer be possible and may incur rerouting fees.
We appreciate your understanding and look forward to delivering your new CHIC HOUSE sofa soon! If you have any questions, our team is here to help.

6. Failed Delivery Attempts

If the carrier is unable to deliver your order (e.g., no one is available to receive it or access issues), they will typically attempt delivery multiple times (usually 2-3 attempts, depending on the carrier).
After failed attempts, the package may be returned to the carrier's local facility for pickup, held for a limited time, or returned to us. You will be notified via tracking updates.
To avoid delivery failures, please ensure someone is home to receive the package, or consider adding other delivery options, such as requiring a signature upon delivery or specifying a scheduled delivery time when placing your order (this service is available in some areas but may incur an additional fee).
If the package is returned to us due to failed delivery, we can reship it at your request, but you may be responsible for additional shipping costs. Contact support@chichousemall.com promptly to arrange this.

7. Lost or Stolen Packages

We take great care in packaging and shipping your order, but occasionally issues can occur in transit.

  • Lost in Transit: If your tracking shows no updates for an extended period or the carrier confirms the package is lost, please contact us immediately with your order number. We will file a claim with the carrier and work to resolve the issue, which may include reshipping your item or providing a refund.
  • Stolen After Delivery: Once the carrier marks your package as delivered (e.g., curbside or left at your door), responsibility transfers to you. We are not liable for packages stolen after delivery confirmation. We recommend being home for delivery, requiring a signature, or opting for secure delivery options if available. In cases of reported theft, filing a police report is advised.

For any concerns, reach out to support@chichousemall.com as soon as possible—we're here to help on a case-by-case basis.

8. Pre-Order and Custom Items

Certain sofa configurations, fabrics, or colors may be available as pre-order or custom-made items to ensure you get exactly what you want.

  • Pre-Order Items: These are products not currently in stock but expected to arrive soon. Estimated shipping dates will be clearly displayed on the product page and at checkout. Delays can occur due to manufacturing or supply chain issues; we'll keep you updated via email.
  • Customized Items: Fully custom orders (e.g., specific fabrics, sizes, or configurations) are made-to-order and may have longer lead times (typically 4-12 weeks, noted on the product page). These items are non-cancellable and non-refundable once production begins.

Pre-order and custom items will ship once ready, and standard shipping timelines apply from that point.

We appreciate your understanding and look forward to delivering your new CHIC HOUSE sofa soon! If you have any questions, our team is here to help at support@chichousemall.com.

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